Business Communication Fundamentals – BEND, OR

Overview:
Whether communicating with your co-workers, your boss, or upper level management, get your message heard in a clear, concise and compelling manner.  In this four hour interactive business communication course, we will provide you necessary verbal, non-verbal and written tools to help you to communicate more effectively, and promote a respectful working  environment.

We will examine:

• How to write an effective and persuasive email
• What respectful communication looks like, and sounds like.
• Learn active listening skills to achieve your desired outcome

How You Will Benefit:

• Increase office productivity
• Create interest and action for your ideas
• Improve personal credibility
• Mitigate conflicts
• Save time by composing concise, descriptive emails

Course Outline:

• Review modes of communication
  • Verbal
  • Non-verbal
  • Written
• Writing effective correspondence
  • Email
  • Office memos
• Delivering the message (style & content)
• Active listening & paraphrasing

Who Should Attend:
Anyone in an organizational environment that must communicate ideas, processes or products.

Prerequisites:
No prerequisites.

Cost: Half-day class

Location: Location and driving directions will be emailed separately upon registration.